“Is Your Virtual User Being Well Served?” is an Excellence in Customer Service workshop presented by the Mideastern Michigan Library Cooperative designed to assist libraries in serving the virtual user . The presenter will be Judith Field, Senior Lecturer at Wayne State University, Library and Information Science Program. It will be on Thursday, November 13, 2008 from 9:30 a.m. – 1:00 p.m at the Flint Public Library, Room 205, 1026 E. Kearsley Street, Flint, Michigan. The cost is $15.00 for MMLC Members and $25.00 for Non-MMLC Members. .3 CEU’s are available. Reservations now being accepted at Mideastern Michigan Library Cooperative. To register, phone (810) 232-7119; fax (810) 232-6639 or email firstname.lastname@example.org.
Is your virtual user being well served?